This manual fosters a culture of transparency, accountability, and good corporate governance by providing the mechanisms for the public to exercise their constitutional right of access to records held by Mosaic Studio.
Information Officer & Contact Details
Mosaic Studio is a private body registered in the Republic of South Africa. In accordance with Section 51(1)(a) of PAIA and Section 55 of POPIA, the designated Information Officer coordinates all access requests:
| Body Name | Mosaic Studio (Private Body) |
|---|---|
| Head of Body / Information Officer | Mosaic Studio Information Officer |
| Physical Address | 8 Akker Lane, Kriel, Mpumalanga, 2271, Republic of South Africa |
| Official Contact Email | info@mmso.co.za |
| Direct Telephone | +27 (0)78 405 4651 |
| VAT Registration Number | 2114642180 |
The Information Regulator Section 10 Guide
The Information Regulator of South Africa has compiled a comprehensive guide in terms of Section 10 of PAIA on how members of the public can exercise their rights under PAIA and POPIA.
This guide is available in each of South Africa's official languages on the Information Regulator's official website (inforegulator.org.za) or can be requested from the Information Regulator at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001.
Records Automatically Available Without Formal Request
In terms of Section 51(1)(c) of PAIA, the following categories of records are automatically available for public inspection or download without the necessity of submitting a formal PAIA request:
- Public web pages, engineering case studies, and demonstration websites published at
mmso.co.za. - Standard service descriptions, package tiers, and published pricing guidelines.
- Public governance policies, including our Privacy Notice, Website Terms of Service, Cookie Policy, and Accessibility Statement.
- Mosaic Studio official brand assets, brochures, and digital guides.
Records Held by Mosaic Studio Subject to Formal Request
In terms of Section 51(1)(e) of PAIA, Mosaic Studio maintains records across the following categories (access to which may be requested subject to statutory refusal grounds):
Company & Operational Records
Operational manuals, internal workflow documentation, software architecture blueprints, and service provider supplier agreements.
Financial & Tax Records
VAT tax invoices (VAT No: 2114642180), proof of payment logs, banking transaction records, accounting balance sheets, and SARS tax returns.
Client Project Records
Client contracts, accepted quotes, project briefs, design specifications, communication logs, and staging approval records.
Information Technology & Security
System access audit trails, encryption key rotation logs, domain DNS delegation records, and infrastructure disaster recovery procedures.
Request Procedure & Prescribed Fees
To submit a formal request for access to records held by Mosaic Studio:
- Complete Prescribed Form 2: Download and complete the official Form 2: Request for Access to Record of a Private Body, as published by the Information Regulator under PAIA Regulations.
- Submit via Email: Send the completed Form 2 to paia@mmso.co.za with the subject line “Formal PAIA Access Request”.
- Provide Sufficient Detail:The request must identify the specific records sought, the requester's full legal identity, proof of capacity if acting on behalf of another party, and the right being exercised or protected.
- Pay Prescribed Statutory Fees: The Information Regulator prescribes a standard request fee (currently R140.00 for private bodies) and applicable search/reproduction fees. We will furnish official payment instructions upon receipt.
Processing Timeframes & Statutory Refusal Grounds
Mosaic Studio will review and decide upon a PAIA request within 30 (thirty) calendar days of receipt, unless an extension is warranted under Section 57 of PAIA.
Lawful Grounds for Refusal (Chapter 4 of PAIA): Access to records must or may be refused if the record relates to:
- Mandatory protection of privacy of a third party who is a natural person (including a deceased individual).
- Mandatory protection of commercial information, trade secrets, or proprietary source code of a third party or Mosaic Studio.
- Mandatory protection of confidential information of third parties protected by an agreement (e.g. non-disclosure agreements).
- Protection of the safety of individuals and the protection of computer and communication systems.
Remedies & Appeals
If an access request is refused or if the requester is aggrieved by a decision relating to fees or timeframes, the requester may lodge an internal complaint or submit a formal complaint to the Information Regulator of South Africa at PAIAComplaints@inforegulator.org.za within 180 days, or apply to a court of competent jurisdiction in terms of Section 78 of PAIA.